bet7ph Privacy Policy

01 Introduction

bet7ph is the Philippines' leading online casino and sports betting platform, built specifically for Filipino players and operated under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). We take the privacy and security of our players' personal data extremely seriously — not just because the law requires it, but because trust is the foundation of everything we do.

This Privacy Policy sets out in clear, readable terms what personal information bet7ph collects from you when you use our platform, the purposes for which that information is used, with whom it may be shared, how long we keep it, and the rights you hold as a data subject under Philippine law. We encourage all bet7ph players — from Manila to Cebu, Davao to Quezon City — to read this policy carefully before creating an account.

This Privacy Policy should be read alongside bet7ph's Terms & Conditions, which govern the overall relationship between you and the platform. Together, these two documents form the complete framework under which bet7ph operates and under which you use our services.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), bet7ph acts as the personal information controller (PIC) in respect of the personal data collected from users of the platform. As the personal information controller, bet7ph determines the purposes and means by which your personal data is processed.

bet7ph has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. If you have questions or concerns about how bet7ph handles your personal data, or if you wish to exercise your data subject rights, you may contact the bet7ph Data Protection Officer through the platform's 24/7 live chat support or by email at [email protected].

03 Data We Collect

bet7ph collects the following categories of personal data from users of the platform. We collect only the data that is necessary for the purposes described in this Privacy Policy, consistent with the principle of data minimization under the Data Privacy Act of 2012.

bet7ph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what may be disclosed voluntarily in the context of responsible gaming support requests.

04 How We Collect Data

4.1 Directly From You

The majority of personal data bet7ph holds is provided directly by you during the registration process, KYC verification, deposit and withdrawal transactions, and when you contact our customer support team. This includes all identity, contact, KYC, and financial data categories listed in Section 3.

4.2 Automatically Through Platform Use

When you access the bet7ph platform, we automatically collect technical and activity data through our platform infrastructure, including server-side logging of all account actions, game round records, and transaction events. This data is generated as a natural byproduct of platform operation and is necessary for security monitoring, fraud detection, and regulatory compliance.

4.3 From Third-Party Service Providers

In specific circumstances, bet7ph may receive personal data about you from third-party providers who assist with identity verification (KYC processing), payment processing, fraud prevention, and regulatory compliance screening. These providers are contractually bound to process your data only for the specific purpose for which it was shared and in accordance with applicable data protection law.

4.4 Cookies and Tracking Technologies

bet7ph uses cookies and similar tracking technologies to collect technical data about your use of the platform. Full details of our cookie practices are set out in Section 10 of this Privacy Policy.

05 Purposes of Processing

bet7ph processes your personal data for the following purposes:

• Account Registration and Management: Creating and maintaining your bet7ph account, verifying your identity and age, and providing access to platform services.
• KYC and Regulatory Compliance: Fulfilling PAGCOR-mandated identity verification requirements, Anti-Money Laundering Act (AMLA) obligations, and reporting requirements to regulatory bodies including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Payment Processing: Processing deposits and withdrawals through GCash, Maya, BPI, BDO, Metrobank, and other accepted Philippine payment channels.
• Platform Security and Fraud Prevention: Detecting and preventing unauthorized account access, bonus abuse, multi-accounting, money laundering, and other prohibited conduct.
• Customer Support: Responding to your inquiries, resolving disputes, and providing assistance through our 24/7 live chat and email support channels.
• Game and Betting Services: Recording, processing, and settling all casino game rounds and sports betting wagers placed through the platform.
• Responsible Gaming: Monitoring for patterns consistent with problem gambling behavior and providing targeted support and intervention where appropriate, in compliance with PAGCOR responsible gaming requirements.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted into marketing communications. This is subject to your consent and can be withdrawn at any time.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve platform performance, game offering, and user experience.
• Legal and Regulatory Obligations: Complying with court orders, law enforcement requests, PAGCOR directives, and other legal obligations applicable to a licensed Philippine online gaming operator.

06 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bet7ph processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations to you under the bet7ph Terms & Conditions, including account management, game services, and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act itself, and other applicable Philippine laws.
• Legitimate Interests: Processing necessary for bet7ph's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud prevention, security monitoring, and platform improvement — where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily applicable to marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Sharing & Disclosure

7.1 We Do Not Sell Your Data

bet7ph does not sell, rent, lease, or otherwise commercially transfer your personal data to third parties. This is an absolute commitment. Your personal information is not a product at bet7ph.

7.2 Service Providers (Personal Information Processors)

bet7ph engages vetted third-party service providers who process personal data on our behalf as personal information processors under the Data Privacy Act. These include KYC verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, and other accepted payment channels), fraud detection services, cloud infrastructure providers, and customer support tools. All personal information processors are bound by data processing agreements that restrict their use of your data to the specific service they provide to bet7ph.

7.3 Regulatory and Legal Disclosure

bet7ph may disclose your personal data to the following regulatory and law enforcement bodies as required by Philippine law:

• Philippine Amusement and Gaming Corporation (PAGCOR) — as the licensing and regulatory authority for the platform
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting under the AMLA
• National Privacy Commission (NPC) — in the context of data breach notifications or regulatory inquiries
• Philippine law enforcement agencies — in response to valid court orders or subpoenas
• Bureau of Internal Revenue (BIR) — where gaming tax reporting obligations apply

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bet7ph's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address registered to your account, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

08 Data Retention

bet7ph retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, and tax obligations. The following retention periods apply as a general guide:

After the applicable retention period has expired, bet7ph will securely delete or anonymize your personal data. Where anonymization is applied, the resulting data is no longer personal data and may be retained indefinitely for statistical and analytical purposes.

09 Data Security

bet7ph implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS Encryption in Transit: All data transmitted between your browser or device and bet7ph servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encryption at Rest: Sensitive personal data including KYC documents and payment details are stored in encrypted form using AES-256 encryption.
• Access Controls: Personal data is accessible only to bet7ph staff members who require it for their specific role. Access is controlled through role-based permissions and multi-factor authentication for administrative systems.
• Infrastructure Security: bet7ph's platform is hosted on enterprise-grade cloud infrastructure with continuous security monitoring, intrusion detection, and regular vulnerability assessments.
• Data Breach Response: bet7ph maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, bet7ph will notify affected users and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by NPC regulations.
• Staff Training: All bet7ph staff members with access to personal data receive regular data privacy training and are bound by confidentiality obligations.

10 Cookies & Tracking Technologies

bet7ph uses cookies and similar tracking technologies on the platform website. A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to recognize your device on subsequent visits and remember certain information about your preferences and session state.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming settings configured in your account. Disabling these may affect platform functionality.
• Analytics Cookies: Used to collect anonymized, aggregated data about how users interact with the platform — such as which pages are visited most frequently and how long sessions last — to help bet7ph improve the platform experience.
• Security and Fraud Prevention Cookies: Help bet7ph detect suspicious activity, multi-accounting, and automated bot access. These are integral to platform integrity and PAGCOR compliance.

10.2 Cookie Management

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies from specific websites. Note that disabling cookies may affect your experience on the bet7ph platform — in particular, strictly necessary cookies cannot be disabled without preventing you from logging in. Detailed instructions for managing cookies in your specific browser are available through your browser's help documentation.

bet7ph does not use cookies to serve third-party advertising or to track your activity across other websites outside of the bet7ph platform domain.

11 Your Rights Under the Data Privacy Act of 2012

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by bet7ph:

• Right to be Informed: You have the right to be informed of the existence of processing of your personal data, its purposes, and your rights as a data subject. This Privacy Policy fulfills bet7ph's obligation to inform.
• Right to Access: You have the right to request a copy of the personal data we hold about you, information on how it has been processed, and details of any disclosures made. We will respond to access requests within 15 business days.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update basic account information directly through your account settings; for KYC and identity data corrections, contact support.
• Right to Erasure or Blocking: You have the right to request deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, where consent has been withdrawn, or where processing is unlawful. Note that this right is subject to limitations where retention is required by PAGCOR regulation or AMLA obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another personal information controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on legitimate interests or for direct marketing purposes. Objection to direct marketing is always honored immediately.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe bet7ph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, contact the bet7ph Data Protection Officer via live chat support or at [email protected]. Please include your full name, registered email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.

12 Minors & Age Policy

The bet7ph platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. bet7ph does not knowingly collect, process, or retain personal data from individuals under the age of 21.

During the registration process, all users are required to declare that they are at least 21 years of age. KYC verification — which requires submission of a government-issued ID confirming date of birth — is mandatory before any withdrawal can be processed. If bet7ph discovers or has reasonable grounds to believe that a user is under 21 years of age, the account will be immediately suspended, all pending transactions will be placed on hold pending review, and the matter will be referred to our responsible gaming team in accordance with PAGCOR guidelines.

If you are a parent or guardian and believe that your child may have registered an account on the bet7ph platform, please contact our support team immediately via live chat or at [email protected]. We will investigate and act promptly. Any personal data collected from a minor that is identified as such will be deleted as soon as reasonably practicable, subject to any mandatory retention obligations under PAGCOR or AMLA regulations that may apply to the specific circumstances.

13 Cross-Border Data Transfers

In the course of operating the bet7ph platform, certain personal data may be transferred to and processed by service providers located outside of the Philippines — for example, cloud infrastructure providers, international payment processors, or global KYC verification services. Where such cross-border transfers occur, bet7ph ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by the Philippine Data Privacy Act of 2012.

These safeguards include contractual clauses in data processing agreements with overseas personal information processors that require them to maintain equivalent data protection standards, and verification that recipient countries or organizations provide an adequate level of data protection as assessed against NPC guidance.

By using the bet7ph platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in Section 5, subject always to the safeguards described in this section.

14 Changes to This Privacy Policy

bet7ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or PAGCOR regulations, or improvements to our platform and services. When material changes are made to this Privacy Policy, bet7ph will notify registered users via the email address on file and/or via a prominent notice displayed on the platform, at least seven (7) days before the updated policy takes effect.

Minor amendments — such as clarifications that do not materially affect how your data is processed, or corrections to typographical errors — may take effect immediately. The date of the most recent update to this Privacy Policy is displayed in the "Last Updated" field in the Table of Contents sidebar.

Your continued use of the bet7ph platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any amendment, you must cease using the platform and may request account closure by contacting our support team. We encourage you to review this Privacy Policy periodically to stay informed about how bet7ph protects your personal data.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bet7ph processes your personal data, please contact our Data Protection Officer using any of the following channels:

• Live Chat: Available 24/7 directly on the bet7ph platform. Our support team includes Filipino-speaking agents who can assist you in both English and Filipino.
• Email: [email protected] — please include "Privacy / DPO Request" in your subject line to ensure your message reaches the Data Protection Officer promptly.

We aim to respond to all data privacy inquiries and data subject rights requests within 15 business days of receipt. In cases where a request is particularly complex or where a high volume of requests has been received, we may extend this timeframe by a further 15 business days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with bet7ph's response to your data privacy concern, or if you believe that bet7ph has violated your rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available through official Philippine government channels.